Return & Exchange

The provided text outlines the return and exchange policy for a seller. Here's a summary of the key points:

  • Refund and Exchange Eligibility: Once a product has been paid for and received in working order, customers are not entitled to a refund or exchange.

  • Return Condition: Returned products must be in their original condition and unused.

  • Responsibility during Return Shipment: The buyer is responsible for the products during the return shipment back to the seller.

  • Exchange Policy: Exchanges are only possible for similar items in the same size and color, subject to availability.

  • Applicable for Exchange: Exchanges are applicable in the following scenarios:

    1. Wrong merchandise shipped.
    2. Defective goods.
    3. Items must remain unworn and unwashed and must have the label tag attached. Exchange or refund is not allowed if the label tag has been removed, or if the items are not in their original, resellable condition.
  • Process: Customers are advised to contact the seller's WhatsApp admin for assistance with the refund or exchange process.

This policy provides clear guidelines on when refunds and exchanges are possible and the conditions that must be met for such transactions. Customers are encouraged to review and adhere to these terms when making purchases from this seller.